What is the Re-engagement Unit?
The Re-engagement Unit (REU) is a school support service that provides a rapid response to all maintained primary schools in Hackney. It undertakes a systemic approach to delivering support to children at risk of exclusion, through building a partnership with the school, family and child to create a framework to support change.
The REU is made up of multi-skilled education professionals with a wide range of experience in developing and implementing practical strategies for inclusion.
Why would we use it?
- You may have a high level of concern around the behaviour and wellbeing of a child
- A child may have previously been issued with one or more fixed term exclusions
- Other interventions may have been tried with little impact
- There may have been a sudden change in a child's behaviour or engagement with learning
How does it work?
The REU supports schools with their most complex cases. A school can expect prompt, skilled support in developing personalised, consistent approaches to support the inclusion of at-risk children. Schools should provide evidence of intervention previously applied consistently and tracked over time in order for the REU to assess areas of strength and difficulty. This is commonly in the form of two reviews of a Pastoral Support Plan.
Each child and school will have a unique pathway depending upon their needs. Following a referral, the school will need to complete a screening conversation over the phone. Following this the case will be allocated to an REU worker, who will complete observations of the child and learning environment. The school will then agree a scope of work together with the REU worker in the contracting meeting. The school will decide where the plan around the child will be held. The REU recommends use of PSPs.
The REU will be an active participant in the planning and reviewing process of a plan around the child. The REU worker will also take on action points to support change. This may involve personalising some classroom or school practices and systems. Once initiated, the REU worker will be involved for a period of 8 weeks. Following this the REU worker will withdraw, and the school will be expected to continue the reviewing and implementation process of the plan.
The REU has an outstanding track record in delivering positive, sustainable outcomes for the child, school and family. Where appropriate, the REU will draw on and access a broad range of partnership services. This could include working with the school educational psychologist, Young Hackney, CSC or CAMHS. The REU’s key focus will always be on supporting the school and engagement with learning in the classroom.

How to find out more
For more detailed information on the REU please contact:
- Helen Grice
Re-engagement Unit Impact and Evaluation Officer
020 8820 7418
If you would like to discuss suitability of a case, set up an initial meeting or observation, please contact:
- Nicky Pailing
Re-engagement Unit Manager
020 8820 7133
Related documents and links
REU Parent Consent Form
Form for parents to complete to give consent to a referral to the Re-engagement Unit
REU Referral Form
Re-engagement Unit referral form 2017/18, to be submitted alongside PSP and review documents
REU Satisfaction Questionnaire
Re-engagement Unit: end of casework questionnaire
REU Information for Parents
Information for parents about the Re-engagement Unit on the Hackney Learning Trust website
REU Information for Parents
Young Hackney is part of Hackney’s Children and Young People Service working alongside colleagues in the Youth Justice service and in Children’s Social Care to offer young people support when they most need it
Young Hackney
CAMHS is an NHS service for children, young people (0-18) and their families, where there are concerns about emotional well-being, behaviour and mental health