Privacy policy

Protecting Your Privacy

Any personal information provided to or gathered by is controlled by the London Borough of Hackney (the Council). 

The Council has a legal duty to protect any information we collect from you. This statement is specific to the information that the Council collects via this website and has been created to demonstrate our firm commitment to privacy. The Council uses leading technologies and encryption software to safeguard your data, and keeps strict security standards to prevent any unauthorised access to it.

Your Rights

You as an individual have certain rights on how personal information about you is obtained, processed, stored and disclosed to others, including:

  • The right to access any personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop direct marketing messages and to withdraw consent for other consent-based processing at any time
  • The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

Important documents

Information we collect

The information we collect from visitors is used to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

The Council collects the following kinds of information from visitors to this website:

  • Customer names and contact details
  • Feedback (through visitors emailing
  • Forms submission data and survey responses
  • Site usage information, using cookies and page tagging techniques

We collect web statistics automatically about your visit to our site. This information is used to help us follow browsing preferences on our site so that we can regularly improve our website. These statistics do not contain personal data and cannot be traced back to an individual.

We do not use cookies to store personal data or link non-personal information stored in cookies with personal data about specific individuals.

The Council will only disclose your information if it is lawful to do so in accordance with the principles of the Data Protection Act 2018 or the General Data Protection Regulation (GDPR) (EU) 2016/679.

Account information will only be retained for as long as your account is active, or as long as is needed to be able to provide our services to you. If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also retain some of your information as required, even after your your account is closed or it is no longer needed to provide the services to you.


Cookies are small anonymous text files that are placed on your computer by websites that you visit. To find out more about cookies, including how to see what cookies have been set out and how to manage and delete them, visit the Information Commissioner's Office website.

The Council is committed to only using cookies that are either essential (i.e. they are required to make something work) or that help us to make your experience of using the web site better.