The following is an extract from our general Terms and Conditions of Ordering.
9. Termination/Cancellations
9.1. Annual Subscription Products and/or Products or Services delivered by H.E can only be cancelled by the Customer, giving not less than 12 weeks notice in writing to H.E, such notice to expire at the end of the applicable 12 month period in clause 2.4.
9.2. H.E may provide discounted Price(s) that require the Customer to agree to a specified minimum term of an Agreement as a condition of receiving such discounted Price. If the Customer terminates any or all of the Products or Services contained in an Order, Quotation or Proposal to which such a discounted Price has been applied before the end of such specified minimum term the Customer shall pay to H.E, in addition to all other amounts owed, an early termination fee equal to the discount applied to such Products or Services.
9.3. In the event that H.E is unable to supply all or any part of the Product(s), it shall issue the Customer with a credit note for that part of the Products it cannot deliver.
9.4. If H.E has scheduled Products or Services to be delivered at the Customer’s premises and is unable to do so as the recipients of the Services are unavailable and the Customer has not provided at least 48 hours’ notice of a recipient’s unavailability, the Customer shall remain liable for the full purchase Price.
9.5. H.E may delay delivery of the Products or Services for such period as it may deem reasonable in the event of a failure by the Customer to provide delivery details. Should the Customer still fail to provide delivery details for the purposes of delivering the Products or Services, H.E may deem the products to have been delivered and charge accordingly.
9.6. If a Party is in breach of a material term of this Agreement and, despite written notice from the other Party, fails to remedy such breach within 30 days, then the other Party shall be entitled to terminate this Agreement with immediate effect.
9.7. Where the Customer has purchased a package of Products or Services, a fair use policy shall apply. If, in H.E’s reasonable opinion, it believes that the Customer’s use of the Products or Services exceeds what H.E considers to be fair use, it may cancel all or part of the Products or Services (and issue a credit note for a reasonably apportioned percentage of the Price on a quantum meruit basis). This does not apply to CPD packages.
9.8. Where CPD Courses not forming part of a package of Services are purchased, clauses 9.1, 9.3 and 9.4 shall not apply.
9.9. If the Customer is unable to attend a CPD Course, they shall give not less than 7 days written notice and have the right to defer to another date, subject to availability.
9.10. If the Customer fails to attend a CPD Course or does not give notice as required by clause 9.9 then the Customer will be liable for the full cost of the course.
9.8. Where individual CPD Courses are purchased, clauses 9.1, 9.2, 9.3, 9.4 and 9.5 shall not apply.
9.9. If the Customer cannot attend a Course, they shall give no less than 7 days written notice and have the right to defer to another date, subject to availability.
9.10. If the customer does not attend a CPD Course or does not give notice as required by clause 9.9, then the Customer will be liable for the full cost of the course.