Overview

Do you want to run your school at its most efficient, with the most streamlined processes? Our SIMS support package will make sure you can do just that, with the help of our recognised ESS SIMS accredited team of experts.
 
We know that the effective management of your school relies on the successful continued use of SIMS, and our truly comprehensive support package promises that you’ll get the most from your investment. 

Let us save your school time by helping you access the right data at the right time, including to analyse performance for priority groups. Our face to face support enables your team to be trained in an indepth way, to grow in confidence and have the chance to ask questions and problem solve directly.

What's included?

Our SIMS support package includes:

• core SIMS, Attendance, Reporting, SEN, Personnel, Statutory Returns, Assessment, Discover, Behaviour Management, Interventions, FMS (Technical), SIMS Pay, SIMS In Touch, SIMS Dinner Money, Exams Organiser and Course Manager
• remote access to school computer systems to facilitate quicker direct problem solving
• access via the MIS website to support documentation and guidance notes for all supported processes in SIMS as well as providing advice, interpretation and an understanding of statutory requirements and school management processes, e.g. Admissions, End of Year, End of Key Stages, Attendance, Behaviour Management, Interventions and Assessment
• priority support during inspections
• remote termly SIMS upgrades, deployment of patches, fixes and filesets for SIMS and FMS
• nightly back-ups of SIMS, FMS, SOLUS3 and Discover databases
• access to a broad range of high quality staff training and developing opportunities

On top of unlimited service desk support from our specialist team, the service also includes three scheduled training visits a year, proactive strategy advice, and up to date information on all the latest SIMS developments.

Please note that this service is renewed automatically each year unless you give a minimum of 12 weeks notice in writing.

What our customers think

"I wanted to say thank you for your superb support. I have worked in 3-4 different boroughs and the Hackney Sims team are the best MIS department I've worked with. The fact we've never had any issues, the support has been brilliant, says a lot about what you all do. Like most things in IT, certain teams and roles go under the radar. Thanks a lot - keep doing what you do best!"
Mohammed Bakouse, Federation Network Manager, Daubeney/Sebright/Lauriston Primary Schools | Daubeney/Sebright Children Centres

"The SIMS team is a great support service and is always on hand to help in any queries that the school may have. We really appreciate all the hard work, care and dedication that the SIMS team shows to our school on a daily basis. They are an irreplaceable service. Thank you to the SIMS team."
Abeo Ward, Benthal Primary School

Why you should choose us

Hackney Education is an experienced and trusted provider of SIMS support. We have been working with schools across East London for over 15 years. Schools that we support benefit from the skills and expertise of our team that are always available to offer personalised and friendly support, whether face to face, online or over the phone.

Whether it’s preparing for an Ofsted inspection, performance reporting or simplifying your administrative tasks, our SIMS support package is designed to help your achieve your goals. Contact us today to find out why we’ve been supporting schools like yours for over a decade.