Advisory service
Our advisory service provides support for people starting a new childcare business or needing information about how to expand an existing business.
We offer support to existing childcare services, for example finding out about what the Early Years Foundation Stage Statutory Framework (EYFS) mean or how to keep your service open through effective business planning.
Give us a call on 020 8820 7595 and speak to Claudia Thomas our Business Support Officer.
Synergy resources
These training resources will help you with the new Synergy system. Please use the FAQs and the guidance should you have any queries.
This is a question and answer session about PVI's.
Using the Hackney Provider Portal
Watch our set of helpful videos about the Hackney Provider Portal.
Video 1: Getting started, logging in and general navigation
Video 2: Submitting estimates
Video 3: Submitting actuals for 3 & 4 year olds
Video 4: Submitting actuals for 2 year olds
Video 5: Submitting actuals for under twos
Video 6: Using the ECS checker
Please note, The Eligibility Checking Service (ECS) is being updated by the Department for Education to become the new Eligibility Checking Engine (ECE)
Video 7: Submitting adjustments
Video 8: Census forms (video to come)
Please note, new functionality within the Provider Portal called 'My Details' will become available and will be the means by which census returns are made. Guidance to come.
Video 9: Changes for September 2025 and FAQ